New Zealand 
Labelcity Privacy Policy
Last updated: 27 August 2025
We respect your privacy and the importance of protecting your personal information. This Policy explains what we collect, how we use it, when we share it and the choices you have. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Labelcity Pty Ltd ABN 32 701 472 993, trading as Labelcity.
What this Policy covers
This Policy applies to labelcity.com.au, our checkout and our customer communications. By using our website or buying from us you consent to this Policy.
Personal information we collect
- Contact details such as name, email address and phone number
- Billing, delivery and order details
- Account and communication preferences
- Support enquiries and correspondence
- Website usage information collected via cookies and analytics
How we collect information
We collect information directly from you when you place an order, create an account, contact us or subscribe to emails. We also collect limited information automatically through cookies and analytics when you use our site.
How we use your information
- To process orders, payments and deliveries
- To provide customer service and respond to enquiries
- To personalise your shopping experience
- To send service messages such as order confirmations and updates
- To tell you about products, offers or updates you may find useful, with an option to opt out at any time
- To improve our website, products and services
- To help prevent fraud and keep our services secure
- To resolve disputes and troubleshoot issues
Fraud prevention and payments
We use our payment gateway’s fraud screening and manual order checks to help detect and prevent suspicious activity. Payments are processed by eWAY. Card details are entered on eWAY’s secure page or tokenised in the browser and sent directly to eWAY. Labelcity systems do not store or process full card numbers or card verification values.
Cookies and analytics
We use cookies to operate the site and improve your experience. Cookies help remember your cart, keep you signed in and understand how the site is used. You can control cookies in your browser. If you block cookies some features may not work as intended.
When we share information
We share personal information with trusted service providers who help us run our business, for example:
- Payment processors to take payments
- Delivery partners to deliver orders
- IT and customer support tools we use to operate our services
We require these providers to use personal information only to provide their services to us. We may also disclose information where required by law or to protect our legal rights.
Direct marketing and your choices
We may send you marketing emails about products or offers. You can unsubscribe at any time using the link in the email or by contacting us.
Access and correction
You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out-of-date, incomplete, irrelevant or misleading. Contact us using the details below.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access or disclosure. For more detail see our Security Policy.
Children and young people
If you are under 18, please ask a parent or guardian to review this Policy and supervise your use of our website.
International disclosures
Some service providers may operate internationally. Where we disclose personal information overseas we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles.
Changes to this Policy
We may update this Policy from time to time. The updated version will be posted on this page with a new effective date.
Contact us
Labelcity Pty Ltd
Unit 27, 5b Curtis Road, Vineyard NSW 2765
Phone: 1800 645 100
Email: sales@labelcity.com.au
If you need more information about how we handle privacy or wish to make a privacy request, please contact us.
