Labelcity Warranty

Last updated: 18 August 2025

Australian Consumer Law – mandatory statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Who gives this warranty

Labelcity Pty Ltd (ABN 32 701 472 993), Unit 27, 5b Curtis Road, Vineyard NSW 2765, Australia. Phone: 1800 645 100. Contact: via the contact form on our website.

How this warranty works with your rights

This warranty against defects is in addition to your rights and remedies under the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law). It does not limit or exclude those rights.

Warranty coverage (what we promise)

• Coverage period: 1–3 years from the purchase date on eligible non-consumable products, depending on the manufacturer and model. See the product page for the exact term. Your rights under the Australian Consumer Law apply in addition to any express warranty.
• What’s covered: defects in materials or workmanship under normal use.
• What’s not covered by this warranty: consumables (labels, tapes, ribbons, rollers), accidental damage, misuse, unauthorised modification or repair, power surge, use outside the stated specifications or wear items that reach end of service life.

Manufacturer warranties

Many branded products (e.g. DYMO, Brother, Zebra) include a manufacturer’s warranty. We will help you access that warranty where it applies. Using compatible consumables does not automatically void your consumer rights; however, damage caused directly by unsuitable or incompatible consumables may not be covered by the manufacturer or by us.

Remedies under the ACL

• Major failure: you choose a refund or replacement, and may be entitled to compensation for reasonably foreseeable loss or damage.
• Minor failure: we will repair the product within a reasonable time. If that is not possible, you can request a replacement or refund.

How to make a warranty claim

1. Contact us first: call 1800 645 100 to obtain a Return Authorisation Number (RAN) and troubleshooting assistance.
2. Proof of purchase: provide your invoice or other proof of purchase.
3. Return the item: pack securely (original packaging if available), include your RAN and send with tracking to the service address below.

Return costs: If we confirm the product has a problem, we will reimburse your reasonable return freight or postage costs when you provide receipts. If assessment finds no defect, we may return the product to you at your cost.

Service & return address

Additional terms

• Timeframe: claims must be made within the warranty period stated above.
• Assessment: we may repair with new or equivalent-to-new parts, replace with the same or a comparable model, or refund according to the ACL outcome.
• Data & settings: please back up any stored data. Repairs may involve reformatting or replacing units that erase user data.

If you have questions about this Warranty or your ACL rights, call 1800 645 100 and our team will help.